1. Are your sarees handwoven?
Yes, all our sarees are carefully handwoven by skilled artisans and go through strict quality checks before dispatch. Slight variations in weave, texture, and color are natural characteristics of authentic handloom products.
2. Do sarees come with a blouse piece?
Yes, most of our sarees include an unstitched blouse piece unless mentioned otherwise in the product description.
3. How can I identify an authentic Banarasi saree?
Authentic Banarasi sarees often have intricate weaving details, visible handloom patterns on the reverse side, and rich zari craftsmanship. Handwoven sarees may also show slight irregularities, which are signs of genuine craftsmanship.
4. Do you offer free shipping in India?
Yes, we offer free shipping across India.
5. What are the international shipping charges?
International shipping is ₹3000 per saree . But it’s free for order above ₹25000 .
6. Will I have to pay customs or extra charges on international orders?
International customs duties, VAT, or local taxes (if applicable) are to be borne by the customer as per the destination country’s regulations.
7. How long does delivery take?
Orders are usually dispatched within 2–3 working days. Delivery within India generally takes 5–7 business days, while international delivery may take 12–15 business days.
8. Can I return or exchange my order?
We do not accept returns or exchanges once the order has been delivered. However, if you receive a damaged or defective product, please share an unboxing video within 24 hours of delivery for review.
9. Why might the saree color look slightly different in person?
Minor color differences may occur due to lighting, photography, and screen resolution settings.
10. Are the sarees ready to ship?
Yes, the sarees displayed on our website are generally stocked and ready for dispatch.
11. How should I care for my Banarasi saree?
We recommend dry cleaning only. Store your saree in a muslin cloth and avoid direct exposure to sunlight for long-lasting shine and quality.
12. Do you ship worldwide?
Yes, we ship worldwide.
13. Can I track my order?
Yes, once your order is shipped, tracking details will be shared via email or WhatsApp.
14. Are slight weaving irregularities defects?
No, slight irregularities are part of the beauty of handmade Banarasi weaving and reflect authentic craftsmanship.
15. How can I contact customer support?
You can reach us through the Contact page on Banarasi Hub or message us on WhatsApp/Instagram for quick assistance.