PRIVACY POLICY
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this page, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Information
We collect personal information about you from a variety of sources, as described below. The information we collect and use depends on how you interact with our Services.
Information You Provide to Us Directly
We may collect the following information when you interact with our Services:
- **Contact details:** name, email address, phone number, and mailing/shipping address.
- **Order information:** billing address, shipping address, payment confirmation (we do not store full card or payment details — these are processed by our payment gateway/Shopify Payments and partners), and details of products you have purchased.
- **Account information:** username, password, and other details you provide when you create an account with us.
- **Customer support information:** any information you choose to provide when you contact us through our contact form, email, phone, or social media, including the contents of your message and any attachments.
- **Marketing preferences:** if you opt in to receive promotional or informational communications via phone call, SMS, RCS, WhatsApp, or email (for example, by ticking the consent checkbox on our contact form or subscribing to our newsletter).
- **Reviews and testimonials:** any feedback, ratings, or reviews you submit about our products.
Information We Collect Automatically
We automatically collect certain information when you interact with our Services, including:
- **Usage data:** pages or products you view, referring/exit pages, browser type, device information, IP address, and how you interact with the Site.
- **Cookies and similar technologies:** we and our service providers use cookies, web beacons, and similar tracking technologies to operate, secure, and improve the Site, remember your preferences (e.g., items in your cart), and to understand how visitors use our Site. You can find more information about cookies and how to manage your preferences at the end of this Privacy Policy.
- **Location information:** general location information, such as your country or city, inferred from your IP address.
Information We Obtain from Third Parties
We may receive information about you from third parties, including:
- **Shopify**, the e-commerce platform that powers our online store, hosting, checkout, and certain analytics functions.
- **Payment processors** (such as Razorpay, PayPal, or other gateways integrated with our Site), who share limited transaction confirmation information with us.
- **Shipping and logistics partners**, who provide us with delivery status updates.
- **Marketing and analytics providers** (such as Meta/Facebook, Google, and email/SMS marketing platforms), who may provide us with information about how you found our Site or engaged with our advertisements.
- **Social media platforms**, if you interact with our Facebook or Instagram pages.
How We Use Your Personal Information
We use your personal information for the following purposes, or as otherwise described to you at the point of collection:
- **To provide our Services**, including to process payments, fulfil and deliver orders, process returns and exchanges, and manage your account.
- **To communicate with you**, including responding to your enquiries, providing customer support, and sending you order confirmations, shipping updates, and administrative messages.
- **To market and promote our Services**, including sending you promotional and informational messages by phone call, SMS, RCS, WhatsApp, or email about our products, offers, and updates — but only where you have given us your consent to do so (for example, by ticking the consent checkbox on our contact form, subscribing to our newsletter, or otherwise opting in). You may withdraw this consent and opt out of promotional communications at any time as described in the "Your Rights" section below.
- **To improve and maintain our Site**, including for troubleshooting, data analysis, testing, and improving the functionality and content of our Site.
- **To prevent fraud and enhance security**, including to monitor and prevent any fraudulent, unauthorized, or illegal activity.
- **To comply with our legal obligations**, including tax, accounting, and other regulatory requirements applicable to us as a business operating in India.
How We Disclose Your Personal Information
We may disclose your personal information to the following categories of third parties for the purposes described in this Privacy Policy:
- **Service providers**, such as Shopify (our e-commerce platform), payment processors, shipping and courier partners, email/SMS/WhatsApp marketing platforms, and IT/website service providers, who help us operate our Services.
- **Advertising and analytics partners**, such as Meta (Facebook/Instagram) and Google, to help us understand how our Site is used and to deliver relevant advertising.
- **Affiliates**, if applicable, for the purposes described in this Privacy Policy.
- **Legal and regulatory authorities**, where required to comply with applicable law, respond to a valid legal request, or protect the rights, property, or safety of BanarasiHub, our customers, or others.
- **Business transferees**, in connection with any actual or proposed merger, acquisition, or sale of all or a portion of our business.
We do not sell your personal information to third parties for monetary consideration.
Communication Consent
When you submit your information through our contact form, you may be asked to provide explicit consent before your enquiry is submitted. By ticking this checkbox, you authorize BanarasiHub to contact you via phone call, SMS, RCS, WhatsApp, or email for informational and promotional purposes related to our services. This consent is required to submit the contact form, but you can opt out of receiving promotional communications at any time by contacting us using the details in the "Contact Us" section below, or by using the unsubscribe/opt-out option provided in our promotional messages. Opting out of promotional messages will not affect transactional communications (such as order confirmations and shipping updates) related to a purchase you have made.
Cookies
Like most websites, we use cookies and similar technologies to help operate our Site, remember your preferences, keep your cart and account information, and understand how visitors interact with our Site so that we can improve it. You will see a cookie banner when you first visit our Site, where you can choose to accept or decline non-essential cookies. You can also control or delete cookies through your browser settings; however, please note that disabling cookies may affect the functionality of certain features on our Site.
Data Retention
We retain your personal information for as long as necessary to provide you with our Services, to comply with our legal and contractual obligations (such as tax and accounting requirements), to resolve disputes, and to enforce our agreements. When determining the retention period, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.
Data Security
We take reasonable technical and organizational measures designed to protect the personal information we collect, both online and offline, from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our Services are not directed to, and we do not knowingly collect personal information from, children under the age of 18. If you believe we have inadvertently collected information from a child, please contact us using the details below so that we can take appropriate action.
Third-Party Links
Our Site may contain links to third-party websites or services (such as our social media pages or payment gateway pages) that are not owned or controlled by us. This Privacy Policy applies only to our Services, and we are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
Your Rights
Depending on where you are located and subject to applicable law, you may have certain rights regarding your personal information, including the right to:
- Access, correct, or update the personal information we hold about you.
- Request deletion of your personal information, subject to certain exceptions (such as information we are required to retain for legal or accounting purposes).
- Withdraw your consent to marketing communications at any time, by contacting us or using the unsubscribe/opt-out options provided in our messages.
- Object to or restrict certain processing of your personal information.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
International Visitors
Our Site is operated from India, and your information may be processed and stored in India or in other countries where our service providers (such as Shopify and its sub-processors) operate. By using our Services, you understand that your information may be transferred to, and processed in, countries other than your country of residence, which may have data protection laws that differ from those of your country.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
**BanarasiHub**
Address: B 37/54, A-6, Plot No. 3, Giri Nagar, Birdopur, Dr. Usha Gupta Lane, Mahmoorganj, Varanasi – 221010, Uttar Pradesh, India
Email: banarasihubofficial@gmail.com
Phone: +91 93356 31424
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