We believe in building utmost trust with our customers for which we have simple return & exchange policy assuring customer satisfaction

1. Your return/exchange request should be sent only by email to banarasihubofficial@gmail.com within 24 hours of receiving your shipment with corresponding images of the defect if any.

2. Returns will only be accepted in the case of - 

• Not satisfied with product quality

• Defective product received

• Wrong product received

3. Saree(s) can be exchanged within 24 hours from the date of delivery subject to 

• A customer returning the saree unused, unwashed, unaltered and its original condition with all tags intact.

• The original invoice must be produced at the time of the request for exchange.

• We do not accept packages from any courier other than Blue Dart & DTDC.

• The company reserves the right to decide if the saree is in the condition for exchange and such decision of the company shall be final and binding.